At Niven, we’re committed to providing you with quality products and superb services. If for any reason you wish to return any item(s) purchased from us, it will be subject to the following terms and conditions: 

You may return your item(s) to our warehouse within 14 days of purchase, in a re-saleable condition with proof of purchase for a refund, exchange or store credit.

Our delivery drivers will not be accepting returns, you must bring the item(s) to our Warehouse in Ellerton, St. George.

 If you have received free delivery because your order was over $100.00, and then you request a refund on an item, that brings your order value under the $100.00 mark, the delivery fee of $25.00 will be applied and the remaining amount will be refunded as per the above conditions.

All returns MUST be pre-approved by us via telephone or by email. Please call the office at Tel 435-7069 or email We will confirm authorization of the return and arrange a time for you to drop-off your return.